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Tag Archive consulting

From Tools to Thinking

What Clients Really Expect from Senior Consultants

When clients engage a senior consultant, they rarely buy a method. They are not buying a framework, nor a specific toolset.

What they are actually looking for is harder to define — but immediately noticeable when it is missing: confidence.

In many conversations with sponsors, decision-makers and project leads, the same pattern appears again and again. The real expectation is rarely stated openly, yet it is always present: “Please bring order into this situation.”


Why methods are rarely the real problem

In projects, there is a great deal of discussion about delivery models. Agile or classic. Scrum or Kanban. ITIL, SAFe or hybrid approaches.

But when you listen carefully, one thing becomes clear: Most projects do not fail because of the wrong method.

They fail because of a lack of clarity. Because of conflicting expectations. Because decisions are missing. Because there is no shared orientation.

This is why clients expect less of a new model from experienced consultants — and far more the ability to make sense of a situation.


Expectation 1: Create clarity without oversimplifying

Complex situations require clarity. But clarity does not mean simplification at any cost.

Senior consultants are measured by their ability to:

  • make relationships and dependencies understandable
  • name contradictions openly
  • define boundaries without blocking progress

Clarity emerges where someone is willing to say uncomfortable things — calmly, factually and without drama.


Expectation 2: Enable decisions — not replace them

A common misconception is that clients expect consultants to make decisions for them.

In reality, they expect something else: decision-making capability within the system.

Senior consultants support decisions by:

  • structuring options clearly
  • making risks transparent
  • articulating consequences

The decision itself remains where it belongs. But it becomes easier, clearer and more accountable.


Expectation 3: Remain calm when situations become unclear

Projects rarely become critical in calm moments. They become critical under time pressure. When interests collide. When information is incomplete.

It is precisely in these moments that the difference between experience and mere activity becomes visible.

Senior consultants are not valued for being the loudest or the fastest. They are valued when they:

  • maintain an overview
  • reorder priorities
  • change the tone in the room

Calm is not a personality trait. It is a professional stance.


Expectation 4: Take responsibility without stepping into the spotlight

Clients expect reliability from experienced consultants. Not self-promotion.

This becomes visible in everyday work:

  • commitments are honoured
  • problems are addressed early
  • limits are communicated clearly

Seniority shows less in presentations — and more in the trust that forms when situations become difficult.


Expectation 5: Provide orientation within the bigger picture

Many projects get lost in detail. Tickets are processed, meetings are held, to-do lists are maintained.

What is often missing is a view of the whole.

Senior consultants are valued for repeatedly asking questions such as:

  • Why are we doing this at all?
  • How does this fit into the overall picture?
  • What truly matters right now?

These questions may sound simple. In practice, they are rare.


Why experience is quiet

Experience does not announce itself. It does not constantly explain itself.

It shows in things becoming simpler. In conversations becoming more structured. In decisions being made faster — not more hastily, but more clearly.

Clients do not expect permanent presence from senior consultants. They expect impact.

And that impact is often quiet.


Conclusion: What clients really buy

In the end, clients do not buy a method. They do not buy a tool. They do not buy buzzwords.

They buy:

  • clarity
  • reliability
  • orientation
  • calm in complex situations

Everything else is interchangeable.

Sapere aude

Sapere aude – The Courage to Use Your Own Mind in Consulting

“Sapere aude” — have the courage to use your own understanding.

The phrase is old, nearly two and a half centuries.
And yet, in modern consulting it feels surprisingly current.

Because although knowledge is available at any moment, although frameworks, methods and “best practices” are everywhere, one thing has become rarer:
the courage to think for oneself.


Why thinking has become risky in consulting

Consulting today is highly standardised.
There are established delivery models, proven templates, internationally accepted methods.
That creates a sense of safety — for consultants and for clients.

At the same time, it creates a subtle danger:
responsibility for thinking is outsourced.

It is no longer the consultant who thinks, but the model.
No longer the situation that is understood, but the situation that is “classified”.
No longer the question, “What is actually happening here?”
But rather: “Which framework does this fit into?”

Frameworks begin to replace judgement.


Sapere aude does not mean: always knowing better

Using your own mind does not mean ignoring experience, methods or knowledge.
It does not mean reinventing everything.

Sapere aude means something else:

Not handing away responsibility for your own judgement.

A senior consultant is not defined by how many models they can name,
but by knowing when a model helps — and when it gets in the way.


Consulting needs judgement, not only rulebooks

Many consulting situations are not clear-cut.
They are contradictory, politically charged, historically grown.

In such situations, rules help only to a point.
What is required is judgement.

Judgement grows out of:

  • experience
  • observation
  • reflection
  • and a willingness to take responsibility

Using your own mind means not hiding behind methods.
It means taking a position — calmly, with reasons, and in a way that others can follow.


The courage to say no — even to best practices

An underestimated part of Sapere aude in consulting is the courage to say no.

No to a method that does not fit this context.
No to a process that is formally correct but practically ineffective.
No to activity that merely creates movement.

This courage is uncomfortable.
It may provoke resistance.
It makes you easier to challenge.

And that is precisely where professional integrity begins.


Why clients can feel this courage

Clients often cannot judge in detail which method is “correct”.
But they can immediately sense whether someone is thinking.

They sense:

  • whether someone truly listens
  • whether relationships and context are understood
  • whether answers come from experience or from slides

Sapere aude does not show up in big words.
It shows up in calm, clear statements.
In questions that reach the core.
In recommendations that do not feel interchangeable.


Using your own mind means showing professional stance

In the end, Sapere aude is a question of stance.

A stance that says:

“I use methods — but I will not be used by them.”

“I know standards — but I still think.”

“I take responsibility for my judgement.”

In a consulting world full of noise, speed and ready-made answers, this is not a small ambition.
It is a quiet, demanding path.


Conclusion: Sapere aude as a quiet mark of quality

The courage to use your own mind is not a heroic act.
It is quiet.
It shows up in everyday work.

In the decision not to react immediately.
In the willingness to think a little longer.
In the ability to tolerate uncertainty.

Sapere aude is therefore not a philosophical quote for Sunday speeches.
It is a very practical measure of good consulting.

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